Our 2013 sustainability report – ‘digital that makes good things happen’

• Superfast broadband company ends supply chain landfill

• Virgin Media transforming approach to accessibility
• Company launches new employee-led sustainability update

Virgin Media, the UK’s leading communications and entertainment company, has today revealed it has achieved its goal of eliminating landfill waste from its supply chain, reduced the energy usage of its flagship television service by a third and is taking a new approach to boosting accessibility for customers.

The company’s 2013 ‘digital that makes good things happen’ update on sustainability goals shows how the cable company met its target to send zero waste to landfill from its supply chain 12 months ahead of schedule, and sets out its 2014 targets.

Having pioneered digital reporting five years ago, Virgin Media’s latest sustainability update is delivered by apprentice, Josh Steele; senior business development manager, Sheena Amin; and in-store sales executive Kevin Pindi who each provide a video snapshot of the company’s 2013 performance.

The update also includes details of Virgin Media’s dedicated accessibility programme, ‘helping everyone live an independent digital life’ including a number of customer initiatives as well as reporting the efforts it has taken to raise awareness of accessibility issues among staff and external stakeholders.

Katie Buchanan, Head of Sustainability at Virgin Media said: “We’re very proud with the progress our teams have made, particularly in waste from our logistics supply chain and cutting the energy consumption of our hugely popular TiVo boxes by a third.”

This year Virgin Media is further opening up the way it communicates sustainability issues, launching a dedicated online hub for sharing and celebrating the ways ‘digital makes good things happen’ across businesses, communities and in people’s lives.

Katie added: “We continue to challenge conventional ways of sustainability reporting – providing timely and relevant insights from our people in a fun and engaging way. This year we’re showing everyone how digital makes good things happen.”

Virgin Media has been consistently recognised for its achievements in sustainable business and sustainability reporting.

For full details of how Virgin Media’s performance against its sustainability targets visit www.virginmedia.com/sustainability.

Virgin Media’s recent sustainability awards include:

• Winner for Waste & Resource Management at The Sustainability Leadership Awards, 2013

• Best Website and Best Strategic Communications International Video Communications Awards (IVCA), for sustainability reports 2011 & 2012
• Winner of the ‘Openness and Transparency’ category at the Annual Corporate Responsibility Reporting Awards (CRRA) 2009

Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline.

The company’s dedicated, ultrafast network delivers the fastest widely available broadband speeds to homes and businesses. And we’re expanding this through our £3bn Project Lightning programme, which will reach 17 million premises.

Our interactive TV service brings live programmes, thousands of hours of on-demand programming and the best apps and games in a set-top box, as well as on-the-go for tablets and smartphones.

We launched the world’s first virtual mobile network, offering fantastic value and services to customers. We are also one of the largest fixed-line home phone providers in the UK and Ireland.

Through Virgin Media Business we support entrepreneurs, businesses and the public sector, delivering the fastest widely available broadband speeds and tailor-made services.

Virgin Media is part of Liberty Global, the world’s largest international cable company. Together Virgin Media and Liberty Global serve 27 million customers across 14 countries.