Responsibility is built in at our core and across the lifecycle of our business
Virgin Media O2 connects millions of people, homes and businesses every day. We build and run the networks that modern life depends on, and with that comes a responsibility to get it right, every day, and especially where it matters most.
We hardwire responsibility across our business to be the resilient, transparent and trusted provider our customers expect. That means putting customers first and taking ownership for delivering the standards they rely on.
This isn’t a nice-to-have, and it’s not something we add on. For us, it’s built in.
We define being a responsible business as taking ownership across the full lifecycle of connectivity – from how our networks are built and run, to how people access and experience them, through to giving technology a second life.
At each stage, we focus on where we can have the greatest impact: reducing the footprint of our infrastructure, making connectivity more accessible, helping people feel safe and in control in the digital world, and extending the life of the technology we use.
This lifecycle is brought to life through four clear priorities, each focused on where we can make the greatest impact and all underpinned by specific targets so we can hold ourselves to account:
Reducing the impact of our network
Making connectivity accessible to all
Extending the life of technology
Digital confidence grounded in wellbeing
Responsibility starts at our core. It’s built into how we run our business every day – from how we support our people, to how we work with partners, and how we make decisions.
We are committed to creating an inclusive and empowering workplace, building trusted and transparent partnerships, and acting with integrity, fairness and accountability in everything we do.
You can find all of our existing statements and reports that outline our sustainability performance on our Corporate Statements page.
We’re committed to helping people and communities across the UK stay connected during whatever their circumstances. Find out more about the support available for those who need extra help with services or struggling to pay bills.