A Better Way
to do Business
All In for inclusion – we’re working to achieve gender parity and improve representation from underrepresented ethnic backgrounds to 15% across our wider leadership team, and to 25% across our entire business by 2027
Employee volunteering – we’re supporting 1 million people through our ‘Take 5’ day employee volunteering programme by 2025
Sustainable supply chain – we’re making sure all our major purchases commit contractually to defined sustainability requirements and aligned carbon-reduction goals
At the core of our Better Connections plan is a commitment to making sure our business operates in a sustainable and ethical way – where all our people can play a part. We’ll communicate regularly and openly on our progress so we always stay on track to meet our targets.
We’re implementing comprehensive measures to underscore our role as a leading employer and a great place to work. We’ve launched a diversity, equity and inclusion strategy, All In, to increase representation and equity across the business, with four ambitions we’ll achieve by 2027.
- Equal representation of women and men in the company’s wider leadership team
- To have driven forward progress for gender parity, including all gender identities and expressions across the organisation
- 15% of Virgin Media O2’s wider leadership team will be from minoritised ethnic groups
- 25% of Virgin Media O2’s wider organisation will be from minoritised ethnic groups
To achieve our ambitions, and to remove bias and barriers, we’ll introduce more equitable, family-friendly policies that offer the right support and flexibility to all our people, so they have everything they need to be their best selves both at work and in their personal lives.
We’ll also help our people to play a greater role in the places they live – offering five paid volunteering days a year, with the ambition to support 1 million people in communities across the UK by 2025.
ESG skills development
We want to make sure all our people have the skills and knowledge they need to deliver profitable sustainability, so we’ll establish individual ESG responsibilities within our employees’ roles and link to our reward and recognition programmes, and we’ll also offer ESG training for all employees and dedicated ESG skills education for our leadership team.
We want to secure sustainable investment to support our sustainability-focused innovation, with 100% of our financing being sourced from sustainable finance instruments
Sustainable products and services
We’ll continue to offer products and services that help people live easier and more sustainable lives by improving the sustainability performance of every new customer product with the adoption of sustainable-by-design principles
We’ll improve sustainability and social impact within our supply chain by making sure all major purchases awards are contractually committed to defined sustainability requirements and aligned carbon-reduction goals–reducing environmental impacts and increasing contributions to society
Our code of conduct policy helps to guide and inform our behaviour and decision-making at all levels of our business. We’re focused on building an ethical culture where all our people understand and are trained to take responsibility for maintaining professionalism and integrity in their day-to-day work.
We manage our business according to the highest standards of corporate governance. We comply with all applicable laws and regulations while also adhering to our own internal policies. We establish appropriate controls to evaluate and manage the risks to our business and encourage any concerns about conduct to be promptly reported via our whistleblowing channels.
We commit to treating our customers fairly, providing clear and transparent information about the products and services we offer, including associated fees and charges. We make it easy for our customers to communicate with us through multiple channels. If our customers tell us they are dissatisfied, we act swiftly and diligently to resolve any issues.
Customers put their trust in us to protect that data. The same applies for all our people. We therefore use all information in a responsible way and protect personal data on our systems, ensuring it is kept private and safe, and is treated in a way that is compliant with laws and regulations.
We’re committed to being recognised as one of the most ethical companies globally by 2025.