Connecting the disconnected – we’re committed to helping eradicate data poverty by connecting 1 million digitally excluded people across the UK through universal and targeted programmes by 2025.

Engaging in a digital-first society – we’re working to equip 2 million people with digital skills, confidence and tools to help them feel more connected to our digital society by 2025.

With a growing digital divide and unequal access to the benefits of data and a digital-first society, we have a responsibility as a business to support and unleash the potential of connected communities. Connecting the unconnected, improving access to technology and digitally empowering the UK through access to skills and resources.

We’re working to help eradicate data poverty by giving people access to free and affordable connectivity programmes, tariffs and services. We’ll improve the digital literacy of people across the UK and help them access essential online services. We’ll also digitally empower unpaid carers in their communities through our partnership with Carers UK, improving their lives and aiming to make caring easier.

Our commitments

  • We’ll improve the digital literacy, access and confidence of 2 million people through tailored training in partnership with Good Things Foundation and their Learn My Way platform; online safety training for parents in partnership with Internet Matters; and digital tools and support in partnership with Carers UK
  • We’ll invest in community infrastructure, which supports vulnerable people and the local area, to develop the skills and confidence to access essential online services – including health and wellbeing support
  • We’ll invest in a national network of over 5,000 digital inclusion hubs through the Online Centres Network, targeting communities of greatest economic disadvantage and empowering local communities
  • We’ll connect 500,000 disconnected people through the National Databank, Community Calling and Tech Lending Community hubs
  • We’ll connect 10 community hubs around the UK each year with high-speed gigabit broadband

How we’ll get there

  • Making sure everyone can benefit from our network via the Shared Rural Network, gigabit upgrade, Virgin Media Essential broadband and more
  • Building our partners’ digital inclusion capacity to support vulnerable groups with training and investment
  • Driving industry collaboration in partnership with the Data Poverty Lab
  • Improving the lives of unpaid carers by equipping them with digital tools to make caring easier and more sustainable through the Jointly app and the Tribe project in partnership with Carers UK
  • Supporting the digital transformation of Carers UK to allow more carers to access their core support services, alongside other essential services
  • Recognising and giving back to the nation’s carers through free live entertainment tickets via Concerts for Carers
Journalists can contact the Virgin Media O2 press office on: 01753 565656
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