Helping you stay connected

We believe everyone should be able to connect to what matters, no matter their circumstances.

We’re committed to helping people and communities across the UK stay connected during a difficult financial period. We’ve got support available if you need extra help with your services or you’re struggling with your bills.

See the different ways we might be able to help you below.

Virgin Media Essential Broadband

Virgin Media’s Essential Broadband packages offer a more affordable way to get online for people receiving Universal Credit, Pension Credit, Income-Related Employment and Support Allowance, Income-Based Jobseeker’s Allowance or Income Support.

Essential Broadband gives you a basic connection for day-to-day browsing with average download speeds of 15Mbps for £12.50 a month.

If you’ve a bigger household, Essential Broadband Plus serves up average download speeds of 50Mbps for £20 a month. You can also add Stream from Virgin Media, our new streaming TV service with no monthly cost and a reduced one-off activation fee of £20.

There’s no fixed-term contract length and there won’t be any price changes while you’re receiving certain government support payments.

Find out more

Talk Protected

If you’re over 65, or you’ve got additional accessibility needs, the Talk Protected landline service from Virgin Media gives you inclusive evening and weekend calls and keeps prices fixed.

Find out more

National Databank

Through our network of over 1,000 community organisations across the UK, the National Databank can help you get connected with free O2 mobile data at a location that works for you.

Find out more

Citizens Advice

We’ve zero-rated the Citizens Advice website to provide our customers with access to free financial advice without using their mobile data allowance.

Find out more

Save money with your phone

Find out how your phone can help make the pennies go further

Find out more

Help with
 bill payments

If you’re struggling to pay your bills, there might be ways we can help. That could mean giving you a few extra days to pay, creating a payment plan that’s more manageable for you, or reviewing your package or plan to see if it’s the best one for your circumstances. If you’re finding things difficult, get in touch and we’ll talk through your options.

If you’re with Virgin Media, just head here or call 150 from your Virgin Media landline or mobile, or 0345 454 1111 from any other phone.

O2 customers can go here or call 202 from an O2 mobile, or 0344 809 0202 from any other phone.

Zero-rated websites

You can access more than 60 websites with O2 that offer financial, health and wellbeing info, without using any of your data allowance. This includes the Money Advice Service, Citizens Advice and Samaritans.

Our better
 connections plan

Read more about how Virgin Media O2’s better connections plan is making sure everyone can stay connected to the people they love and the services they rely on.

Find out more

Journalists can contact the Virgin Media O2 press office on: 01753 565656
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