Following a procurement process, Transport for London (TfL) has awarded a contract to O2 for mobile networking services.
The three-year contract, worth up to £6.5 million, will see O2 provide TfL with bespoke mobile services and technology such as iPads and mobile phones, equipping staff with up to date information to help support customers.
The procurement process was conducted jointly with the Greater London Authority and utilised an existing framework to deliver the best possible value for money.
Steve Townsend, Chief Information Officer at TfL, said: “This contract with Telefonica O2 will support our ongoing plans to equip staff with the modern technology needed for them to help and support customers as they travel on our network. The competitive procurement process for the contract was designed to provide high quality services whilst delivering value for fare and tax payers.”
Billy D’Arcy, Managing Director of O2’s Public Sector Business said: “Equipping employees with digital technology can have a huge impact – not only in improving customer service, but also in significantly boosting productivity. In fact, our research shows that providing staff with connectivity and access to online tools and information while they’re at work is helping the public sector save up to 2 million hours a week.”
“We look forward to working with TfL over the coming years to ensure a smooth-running service which benefits the network’s passengers and staff alike.”