NEWS ALERT: O2 has today launched O2 Tech Support, a new, chargeable telephone service for its broadband customers. Home broadband, mobile broadband and laptop users will now be able to benefit from a range of expert technical services providing peace of mind for all their home and business electronic needs from as little as £7.34 a month*.
As people buy more gadgets they are looking for simple, straightforward support that they can rely on. Whether it is removing a virus, setting up software, linking up home cinema systems or even connecting to a CCTV system, O2 Tech Support will be there to help.
Over the past year O2 has been changing the image of the technology market by providing award-winning customer service and providing easy to understand products and services. The launch of O2 Tech Support expands on this and provides a support service for more than just standard O2 products.
Jonathan Earle, Head of Pay Monthly, said: “We have listened to what our customers have asked for and believe that O2 Tech Support will differentiate us in this market. All our broadband customers will continue to get free advice for everything that relates to their O2 service, such as their router, modem or our network. Consumers want a one stop shop where they can buy a product, get support, advice and a fix if things go wrong. That is what O2 Tech Support will provide. In addition as a guarantee if we can’t fix it we won’t charge the customer.”**
O2 Tech Support is available from 1 July 2009 online at www.o2.co.uk.