• O2 scores joint top for satisfaction out of the Major Network Operators
  • O2 has highest NPS and joint highest value for money of all MNOs  
  • O2–run Mobile Virtual Network Operator Giffgaff & Joint Venture Tesco Mobile, top overall satisfaction scores

The latest Ofcom & UKRN Performance Scorecard, just released here, has seen O2 perform strongly amongst the major network operators in the eyes of its customers.

O2 outperformed, or at least drew level with, every other MNO in: satisfaction; NPS (Net Promoter Score); and value for money – and came a close second in complaints to Ofcom per 100k subscribers.

O2-owned Giffgaff took top spot in value for money and NPS, while Tesco Mobile, also operated via O2’s network, came out on top for satisfaction and lowest number of complaints.

The results follow the recent announcement that O2 is investing more than ever before in its network in 2021 to keep customers connected at a time where it’s never been more important.

Mark Evans, CEO of O2, said, “It’s great to see that our relentless focus on our customers is reflected in these results. As the UK’s No. 1 network*, we offer value, great service and flexibility at a time when customers need it more than ever, delivering savings straight back to them.”


*Based on total number of connections to O2 network vs. number of connections to each of Vodafone, BT Group and Three as of 30.06.20. To verify, see o2.co.uk/network.

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