If you’re in business and working together with your teams regardless of location is a fact of life, then you’ll want to hear how Civica did this and saved £40,000 a year to boot.
Civica provides managed IT services and business process management for the public sector. The company has grown successfully but this growth isn't without its challenges. Such as how to help their 1,000 employees work together more effectively. Not an easy task when half of the team is home-based and have to travel regularly between client sites and the company’s 14 office locations.
Civica’s managing director, John Hood, says: “Efficient, consistent delivery relies on our ability to move our people around and effectively maintain teams, no matter where individuals are based.”
We don’t like to see people in a pickle, so we worked with Civica to overcome this challenge. Through our Unify capability, we helped them implement a new cloud-based communications tool based on Microsoft® Lync. The key to success was ensuring the new technology made life easier for the company’s employees. Civica was really pleased with the results, which speak for themselves. Its home workers are now travelling less, and moving its communications to the cloud has saved £40,000 compared to its previous bills for conference calls.
Also, by giving their employees easier access to each other at any time, Civica has been able to significantly improve service to its customers. And the better work-life balance means the company’s people have higher morale, helping reduce turnover and keep hold of talent.