Rob Orr

Chief Operations Officer

Rob Orr was appointed as Virgin Media O2’s Chief Operations Officer in November 2023

He is responsible for improving customer experience and implementing key consumer digital initiatives across all of Virgin Media O2’s customer areas. This includes overseeing customer service, install and field technicians, offline sales and our retail stores spread across the country.

He joined Virgin Media in 2015 to report to the Managing Director VMB on the Virgin Media Executive Committee and moved from there into the Consumer Division as Executive Director Sales, reporting directly into the CEO to lead, motivate and develop a team of c3000 people to drive sales, base trading and retentions activity.

Previously, Rob held a number of Senior Leadership roles for both Samsung and BlackBerry, building on an extensive background in the telco industry.