Smooth switching and industry leading perks at consumers’ fingertips with the launch of ‘One Touch Switch’

Christian Hindennach, Chief Commercial Officer, Virgin Media O2

Switching broadband providers can often feel like a time intensive and daunting task, but the new ‘One Touch Switch’ process is set to change that, creating a smoother process for customers wishing to move to another operator.

This process already exists within the mobile sector, and many consumers will be familiar with the ‘text to switch’ PAC code system that millions use today. With the launch of One Touch Switch, seamless and smooth switching will now be available for broadband customers too, making it easier than ever to switch provider and benefit from better offers and perks.

Here’s why this new process is a game-changer for consumers:

1. Smooth switching: Under the One Touch Switch process, consumers only need to contact their new provider to switch, making the transition smoother.
2. Less admin: You won’t need to call your current provider at all – your new provider will do that, taking away the extra admin and any stress involved in switching.
3. Faster process: The new process aims to complete the switch faster than ever before. With One Touch Switch, consumers no longer need to provide a 30-day notice period and all billing and activation dates are handled in the background between the operators.

And the perks don’t stop there. As reported by Uswitch, when switching to Virgin Media consumers will immediately unlock access to £500 worth of deals every year via Priority from O2, as well as Virgin Media’s market leading WiFi guarantee, the industry’s top-rated broadband experience and best combined connectivity service*.

Here are some of the amazing deals and perks currently available to Virgin Media and O2 customers:

• Priority: Virgin Media customers also have access to O2 Priority where members can benefit from £500 worth of savings across exclusive rewards, unique experiences and daily treats. Priority members also get 48-hour early access to thousands of gigs across the UK.

• Volt perks: as well as the value provided by access to Priority, customers who take both Virgin Media and O2 services can also enjoy speed boosts, Virgin Media’s market leading Wi-Fi guarantee and Essential security. Volt customers can also benefit from inclusive roaming across 75 destinations including the USA, Mexico and Australia (up to 25GB) and double data at no extra cost.

• Smart support: new customers will benefit from ‘smart support’, Virgin Media’s unique tool that combats broadband snags. The technology monitors customers’ hubs 24 hours a day to ensure a smooth broadband experience.

• Connect app: The Connect app allows Virgin Media broadband users to run an intelligent Wi-Fi home scan so that they can smooth out any snags, speed up their connection around the house, and press pause on Wi-Fi connectivity on any selected device – perfect for when it’s the kids’ bedtime.

• Refer a friend: existing customers can claim a £50 bill credit when they refer a friend who switches to Virgin Media.

Ready to switch to Virgin Media today? It’s easier than ever. Simply give us a call with the details of your current provider, or let us know you’re switching when you place your order online. We’ll handle everything else, so you can sit back, relax and enjoy a smooth and stress-free switch.