Virgin Media has been named the UK’s top broadband provider in the newly released Opensignal 2025 Fixed Broadband Experience report, taking first place across every national category measured, including download speed, upload speed, consistent quality, video experience and reliability.
Based on real‑world connectivity data gathered from users between 3 July and 29 September 2025, the independent Opensignal study provides a detailed picture of broadband performance across the UK.
The study found that Virgin Media’s upgraded cable-to-fibre network continues to deliver the strongest overall broadband experience nationwide, recording an average download speed of 187.7Mbps and a market-leading Reliability Experience score of 747 points, placing it significantly ahead of major competitors including BT (inc. EE), Sky Broadband, TalkTalk, Three UK and Vodafone.
Julie Agnew, Managing Director, Fixed Wholesale & Customer Delivery, Virgin Media O2, said: “With demand greater than ever, we’re investing millions of pounds every single day to ensure we’re giving our customers the fast and reliable connectivity they increasingly rely on, and it’s testament to that investment that we’ve been ranked the best broadband network by Opensignal for the second year running.
“Coming top of every category is particularly pleasing, and shows that regardless of what matters most to broadband users – whether it’s reliability, consistency, or download and upload speeds – our customers are benefitting from the best overall experience.”
In addition to Virgin Media’s award-winning broadband, customers also get:
- Priority from O2: Virgin Media broadband and O2 customers can enjoy access to Priority, which according to price comparison website, Uswitch, offers members a range of rewards worth over £339 each year**. Through Priority, members can enjoy exclusive rewards, unique experiences and daily treats, as well as 48-hour early access to thousands of nationwide gigs and events, through Priority Tickets.
- Essential Security: Included in all Virgin Media broadband packages at no extra cost, Essential Security is cyber security software designed to block potentially harmful content, provide adjustable parental controls and offer built in protection to help keep users safe a from attempted cyber threats.
- Refer a friend: Customers who refer a friend can also receive a £50 bonus per recommendation. Available only after the referred friend has had their services installed for 60 days, then both will be eligible for a reward providing they’ve not cancelled their new contract within this time.
- Fast, reliable service: According to Uswitch**, Virgin Media customers can enjoy the highest average download speeds of all internet providers, so whether they’re gaming, working or streaming a new show, the whole household can enjoy a fast and reliable service simultaneously.
- One Touch Switch: Switching to Virgin Media has never been easier under the industry’s new One Touch Switch process, with customers simply needing to go online or call direct, choose the package they would like and let Virgin Media do the rest – they don’t even have to contact their existing provider about the switch.
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