Virgin Media O2 begins upgrading customers to the WiFi Hub 5 for free

• Virgin Media customers across the UK will be offered the chance to upgrade to a WiFi Hub 5 at no extra cost. 

• The upgrade will unlock enhanced coverage for around the home and will future proof customers’ services for future innovations. 

• All Virgin Media customers – regardless of their WiFi Hub – who also have an active O2 Mobile d speed boost to the next nearest tier.

Virgin Media, the UK’s ‘Most Reliable Broadband Provider’ as recognised by Uswitch, is starting to upgrade customers with Hub 3 and Hub 4 WiFi routers to its newer, more advanced Hub 5 at no extra cost.  

The upgrade aims to boost customers’ broadband performance around the home, making it smoother and more reliable, with the roll out benefitting thousands of customers before the end of the year before being expanded further in 2026. The upgrade will be available to select customers currently on Hub 3 and Hub 4 and will see them offered a Hub 5 so they can enjoy a faster, more advanced broadband experience. With WiFi 6 and seven antennas for enhanced coverage, the Hub 5 is perfect for seamless streaming, gaming, and browsing without interruption or lag. 

Gareth Lister, Director of Connectivity at Virgin Media O2 said: “Providing our customers with the very best broadband experience sits at the heart of Virgin Media O2. As our technology and products evolve, we’re committed to making it easier than ever for our customers to enjoy them. Not only will this upgrade benefit thousands of customers’ connectivity by enhancing their coverage, it will also future-proof their broadband services for new innovations to come.”   

Volt 

O2 customers who already have, or choose to add, Virgin Media broadband can get double mobile data on every O2 Plan in their household, as well as inclusive roaming in 125 international destinations and a broadband speed boost to the next speed tier up (up to Gig1) – all at no extra cost.  

Priority from O2 

Virgin Media broadband and O2 customers can also benefit from exclusive access to Priority, which according to price comparison website, Uswitch, offers members a range of rewards worth £339* each year. Through Priority, members can enjoy rewards, unique experiences and daily treats, as well as 48-hour early access to thousands of nationwide gigs and events.