Virgin Media O2 is boosting broadband speeds for millions of customers at no extra cost

• Virgin Media O2 is giving millions of its customers a broadband speed boost at no extra cost
• From today, M100 and M200 broadband packages are being upgraded to M125 and M250 for new and existing customers
• M100 and M200 services will see average speeds increase by up to 24%
• Virgin Media O2 is also boosting upload speeds for small business customers from early next year
• This is the latest customer generosity initiative from Virgin Media O2 in response to the cost-of-living crisis and will give households a welcomed speed boost at a time connectivity is more essential than ever

From today, Virgin Media O2 is giving millions of its customers a broadband speed boost at no extra cost, offering them even more megabits for their money at a time households are increasingly reliant on broadband to stay connected and entertained.

The boost will see Virgin Media’s M100 service benefit from a 22% uplift in average download speeds (from 108Mbps to 132Mbps), with upload speeds also increasing from 10Mbps to 20Mbps. M200 services will see a 24% increase in average download speeds (from 213Mbps to 264Mbps) with upload speeds rising from 20Mbps to 25Mbps; offering customers even more value from their broadband services.

Eligible customers simply need to reboot their Hub by switching it off and on again, or via the Virgin Media Connect app to benefit from the speed boost.

As part of the uplift, new customers will also be able to enjoy faster broadband speeds with Virgin Media’s M100 package moving to M125, offering average download speeds of 132Mbps, and M200 moving to M250, offering average download speeds of 264Mbps. Those looking to upgrade their connectivity can enjoy the new M125 and M250 bundles for the same price as the previous lower tier speeds, starting from just £26 per month for M125 and from £30 per month for M250*.

Thanks to this broadband boost, customers on M125 could download a 4K film in just 15 minutes compared to it previously taking around 19 minutes, with the time taken for those on M250 reducing from just over 9 minutes to 7 minutes 30 seconds.

Volt customers will also benefit from the uplift at no extra cost on top of their already boosted broadband speed as part of their Volt package.

Jeff Dodds, Chief Operating Officer at Virgin Media O2, said: “Virgin Media O2 set out with a clear aim to upgrade the UK, and giving millions of our customers enhanced value through our latest broadband speed boost is another step towards this.

“As reliance on connectivity continues to grow – and at a time when value matters more than ever – we’re proud to be giving our customers even more, on us.”

Virgin Media O2 small business customers with a Voom 600, 800 and 1 Gig service will also see their upload speeds boosted from early next year.

The announcement comes as Ofcom’s latest UK Home Broadband Performance report confirms that Virgin Media’s M125 package will offer download speeds twice as fast as the UK average and that its M250 package will offer download speeds four times faster than the national average.

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Notes to editors:

• File size of 4K film 14GB Download Time Calculator – calculate download time (download-time.com)
• *Latest October 2022 pricing refers to M100 with Home Phone from £26 p/m for 18 months. M200 with Home Phone from £30 p/m for 18 months.
• Ofcom UK Home Broadband Performance report. Published 21 October 2022: UK Home Broadband Performance (ofcom.org.uk)
• Average download speeds based on representative panel samples. Time to download a 4K film is based on an example file size of 14GB and download speed based on tier description M100 (100Mbps), M125 (125Mbps), M200 (200Mbps) and M250 (250Mbps). External factors may impact speed.

Volt customers

Virgin Media and O2 customers with Volt can benefit from double the mobile data on every eligible O2 Pay Monthly contract in their household and a broadband speed boost to the next available tier (if they aren’t already on the fastest speeds they can get in their area), as well as exclusive offers and perks with Priority.

The new speeds in comparison to old speeds:

Virgin Media offers a range of broadband packages, including:

• Essential broadband – average download speeds of 15Mbps (for customers on Universal Credit)
• M50 – average download speeds of 54Mbps
• M125 – average download speeds of 132Mbps
• M250 – average download speeds of 264Mbps
• M350 – average download speeds of 362Mbps
• M500 – average download speeds of 516Mbps
• Gig1 Fibre Broadband – average download speeds of 1130Mbps