Our thoughts are with those affected by the devastating floods in Pakistan and we know that some of our customers and their loved ones and friends may be directly affected.

In response to the ongoing crisis and to support any of our customers in Pakistan, we are crediting back all charges for mobile calls, texts and data used in Pakistan for all of our Virgin Media & O2 customers between 29 August and 17 September 2022.

In addition, to ensure UK customers can contact loved ones directly impacted, we also are crediting back charges for international calls and texts to mobiles and landlines from the UK to Pakistan during the same time period, too.

The specific details of this support are:

  • These measures apply to customers on O2 Pay Monthly, O2 Pay as you Go, Virgin Mobile, Virgin Media O2 Business customers, Virgin Media home phone customers
  • Charges will be credited back to customers automatically – they do not need to do anything. We will be texting customers to confirm what is happening.

Virgin Media O2 is also working with Jangala, a UK-based charity that enables internet access for people in need of urgent humanitarian aid. We’ve provided them with two years of funding to help them deploy ‘Big Boxes’ that transform any form of internet connectivity into Wi-Fi that can be managed and scaled for thousands of users including those impacted by the floods in Pakistan.

We are monitoring the situation and have made a financial donation to the Disasters & Emergencies Committee (DEC).

Journalists can contact the Virgin Media O2 press office on:
press@virginmediao2.co.uk 01753 565656
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