Connectivity 
We believe everyone should have access to the internet if they want to, affordability should never be a barrier.
The National Databank
Free mobile SIM cards if you can’t access the internet
If you are over 18 and unable to afford connectivity, you can access free O2 SIMs with 25GBs of data through the National Databank. This initiative is delivered in partnership with Good Things Foundation through over 2500 Digital Inclusion Hubs across the UK, including all O2 stores.
Zero-rated websites
Browse without using your data allowance
We’ve made it free to access over 60 websites that offer financial, health and wellbeing info without using any of your data allowance.
Social tariffs
Everyone deserves a connectivity plan they can afford
If you receive government benefits*, you might be eligible for our Essential Broadband and O2 Essential Plan. These 30-day rolling plans are available for new and existing customers, providing low-cost ways to get online with no long-term contract, upfront costs or price rises.
O2 Essential Plan
Receive 10GB of mobile data, plus unlimited calls and texts for £10 per month.
* Virgin Media Essential Broadband and O2 Essential is available if you are the account holder and receive any of the following government support: Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance†, Income-based Employment Support Allowance†.
† (not contributory-based only. If both income and contributory-based, your income-based ESA or JSA must be higher)
Talk Protected
Frozen line rental charges for our elderly and disabled customers
If you’re over 65, or you’ve got additional accessibility needs, the Talk Protected landline service from Virgin Media gives you inclusive evening and weekend calls and keeps prices fixed.
Help with bill payments
If you’re struggling to pay your bills, get in touch and we’ll talk through your options to see how we can help.
Digital literacy 
Develop the digital skills needed to make the most out of the internet.
Learn My Way
Free online learning
Learn My Way is a website of free online learning for beginners, helping you stay safe and connected. The platform is packed with over 100 bite-sized topics covering subjects such as using a touch screen through to using tech for financial inclusion.
Online safety 
Keep yourself and your family secure, while you’re using the internet.
Parental controls for internet use
Discover our customisable parental controls, allowing you to protect your children online.
Internet Matters
Supporting children with online safety
We’re a founding member of Internet Matters, a UK-based organisation providing the latest research and guidance on online harms that your child may face .
Learn more about Find the Right Words
As part of our partnership with Internet Matters, we launched the ‘Find the Right Words’ campaign, providing easy-to-use resources to empower parents and carers to take action and confidently help young people stay safe online.
Fraud and scam prevention
To protect our customers, we’ve partnered with online safety leaders, Hiya, and are rolling out adaptive AI-powered spam-fighting tools. This is in addition to our existing fraud protection services, including firewall technology which blocked 89 million scam texts in 2023 alone.
See our fraud and scam prevention resources here:
