Stuart Hibberd, O2’s Head of Device Customer Experience, talks about the launch of Android Gingerbread on the Sony Ericsson X10.

Everyone loves to get the latest version of their phone’s software – seeing that there’s a new download coming is enough to set the heart racing. Within my team we work with all the handset manufacturers to make sure new software updates are stable, suitable for use and ready for our customers before they become available.

Sometimes this process can take longer than normal, as our Sony Ericsson X10 customers will know all too well. When we were testing the X10 Gingerbread update we found it caused problems with the camera, for instance –which made it virtually unusable. This meant that we have been delaying the update until we and Sony Ericsson could resolve the problem. I’m happy to say we’ve now been able to do this and the X10 update will be launching very shortly.

However, the move from FroYo to Gingerbread does carry a risk that we want you to be aware of. The X10 was really only meant to work with FroYo but Sony Ericsson have managed to squeeze Gingerbread in and this may mean your phone runs slower than you’re used to. The update is irreversible, so this may be something you want to think about before doing the update.

If you’d still like to proceed with the upgrade, you’ll be able to download it in a week from the support section for X10 on the Sony Ericsson website.

Journalists can contact the Virgin Media O2 press office on: 01753 565656
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