• Virgin Media O2 small business customers can now take advantage of Flex, a new benefit where customers can adjust their broadband package once every 30 days based on their usage needs
  • The Flex scheme is available to newly contracted Voom Broadband small business customers from 5 May 2023
  • Small businesses can further benefit from fixed prices during their contract term, based on the Voom tier they are on.

5 May 2023 – Building on a range of existing small business broadband propositions, Virgin Media O2 introduces an all-new Flex offering. The new scheme enables small business customers to move between broadband package options, allowing customers to dial their broadband package up or down according to their needs.

With Virgin Media O2’s Voom fibre broadband packages, customers can flex their package every 30 days to ensure that they have the speed that they want, when they need it. The Flex offering allows Virgin Media O2 small business customers to adjust their contracted Voom fibre broadband selection to go up to any level of Voom broadband tiers or down one level from their originally contracted package, paying the stated price of the new tier. Customers can evaluate and change their package as they see fit by phoning the Care team.

In addition to the new Flex scheme, Virgin Media O2 provides small business customers with a fixed price guarantee within their contracts. This puts businesses in control of their spending, so they know what their monthly Broadband expenses are, with no surprises. This fixed price guarantee excludes promotional offer periods, add-on prices or usage fees, and expires once a customer’s contract is over.

Chris Holmes, Director of SOHO at Virgin Media O2, said: “At Virgin Media O2, we are committed to providing our small business customers with broadband packages that give them the flexibility that they need. A small business customer is able to flex their service, ramping up their broadband to deal with added traffic or flexing it down as they see fit. With the UK’s fastest widely available broadband for businesses, a fixed price guarantee while in contract, and our all-new Flex proposition, Virgin Media O2 Voom fibre broadband offers a winning combination of propositions for small businesses.”

Customers can find out more by visiting Small Business Broadband & Phone | Virgin Media Business




Notes to editors

The Flex proposition is available to newly contracted customers from 5th May 2023, and allows the customer to move up all or down one Voom tiers once every 30 days from where they originally contracted. A customer will have to call Care to change their Voom tier.

The monthly prices of the Voom products are fixed during the contract term. This means you will pay the price of the Voom tier you have opted for. Once your contract term has expired, the prices for the Voom products table may no longer be applicable to you and the price you pay may change. You cannot switch from a monthly broadband product to a monthly broadband bundle or vice versa. If you choose to do this, you will have to sign a new contract. This fixed price guarantee excludes promotional offer periods, add-on prices or usage fees.

The UK’s fastest widely available business broadband provider: Based on comparison of advertised download speeds of Virgin Media Voom Gig1 business broadband (up to 1000mbps) versus advertised download speeds of widely available business services from other internet providers.

For more information on the T&Cs visit: The Legal Stuff

Journalists can contact the Virgin Media O2 press office on:
press@virginmediao2.co.uk 01753 565656
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