We believe everyone should be able to connect to what matters, no matter their circumstances.
We’re committed to helping people and communities across the UK stay connected during a difficult financial period. We’ve got support available if you need extra help with your services or you’re struggling with your bills.
See the different ways we might be able to help you below.
Virgin Media Essential Broadband
Virgin Media’s Essential Broadband packages offer a more affordable way to get online for people receiving Universal Credit, Pension Credit, Income-Related Employment and Support Allowance, Income-Based Jobseeker’s Allowance or Income Support.
Essential Broadband gives you a basic connection for day-to-day browsing with average download speeds of 15Mbps for £12.50 a month.
If you’ve a bigger household, Essential Broadband Plus serves up average download speeds of 50Mbps for £20 a month. You can also add Stream from Virgin Media, our new streaming TV service with no monthly cost and a reduced one-off activation fee of £20.
There’s no fixed-term contract length and there won’t be any price changes while you’re receiving certain government support payments.
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Save money with your phone
Find out how your phone can help make the pennies go further
Find out moreHelp with bill payments
If you’re struggling to pay your bills, there might be ways we can help. That could mean giving you a few extra days to pay, creating a payment plan that’s more manageable for you, or reviewing your package or plan to see if it’s the best one for your circumstances. If you’re finding things difficult, get in touch and we’ll talk through your options.
If you’re with Virgin Media, just head here or call 150 from your Virgin Media landline or mobile, or 0345 454 1111 from any other phone.
O2 customers can go here or call 202 from an O2 mobile, or 0344 809 0202 from any other phone.
Our better connections plan
Read more about how Virgin Media O2’s better connections plan is making sure everyone can stay connected to the people they love and the services they rely on.
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